In any type of medical facility, a main priority is the confidentiality of the patient’s medical and personal information in order to remain HIPAA compliant. IT service providers can ensure that the network is compliant, but there are additional ways to protect patient privacy in medical facilities. As the network will protect the digital patient information, the facility itself has vulnerabilities. For example, when a patient is at the reception desk, there is chance of another patient in the waiting room overhearing their personal information. This is where sound masking comes into play.
Sound masking is basically a system that produces ‘white noise’ throughout a facility. The sound is a monotone, low hum that resembles that of a portable fan or air unit. The level of the hum is within the same frequencies that a human voice carries. Having the additional hum disrupts the vibrations within voices, which prevents the conversations from traveling to other people within the area. Doctor’s offices, hospitals, and clinics contain a plethora of sensitive information in multiple locations throughout the facility. Whether it’s a waiting room, patient room, or a hallway – there are a lot of opportunities for information to spread. Sound masking enables the facilities to protect their patients privacy in every setting.
Not only is sound masking beneficial in protecting patient privacy, it also has many benefits in the workplace. The white noise actually can protect employees from distraction. From other patient conversations to typing keyboards, there’s a lot of noise filling the walls of the facility on a regular basis.
As the employees become less distracted, they become more productive in their work. This is true for any discipline – but healthcare is one of the most important jobs to be focused in. The more focused medical professionals are, the more thorough, precise, and efficient they can do their job. This then leads to higher patient satisfaction rates as they are receiving the best possible care from productive, efficient doctors – all while knowing their private information is protected.
From hospitals to clinics, Low Voltage Solutions can help design and install a sound masking system appropriate for your facility. Let us know how we can help ensure your medical facility is a safe and protected environment!
Some of Low Voltage Solutions’ Healthcare Customers:
Northwest Community Hospital
Silver Cross Hospital
Loyola University Medical Center
Advocate Good Shepherd Hospital